Delivery
Delivery
Sending goods to EU - Tax & Duty Update:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
All orders that are received before 12:00pm will be dispatched the same day guaranteed. If you wish to receive your order the next working day and it's past this time then please call us on 0203 056 7556 and we will see if we can help with this. All orders will typically be dispatched by Royal Mail but orders over £400 will be dispatched with FEDEX.
Delivery Information:
UK Delivery
FREE Tracked 48 hour delivery on all orders over £200. Delivered within 3–5 working days.
UK Next Day Delivery (Order by 12pm Monday - Friday)
£6.95. Delivered next working day between 9am – 6pm. A signature may be required.
Next Day Delivery - Guaranteed (Order by 12pm Monday - Friday)
£12.50 for UK delivery. Delivered next day between 9am – 6pm. Excludes delivery on a Sunday and Bank Holidays. A signature may be required.
INTERNATIONAL DELIVERY:
For international delivery costs, please see our flat rate table below. For all countries not listed below, please add your products to shopping cart and select your country and your delivery cost will be calculated for you based on your order.
DELIVERING TO USA AND CANADA:
ALL ORDERS BELOW £250 WILL BE SHIPPED USING ROYAL MAIL WHICH IS A 7-10 DAY SERVICE
ALL ORDERS OVER £250 OR 2KG WILL BE SHIPPED USING FEDEX WHICH IS A 3-6 WORKING DAY DELIVERY.
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Please see the table above for UK delivery including England, Wales, Scotland, Northern Ireland and the Channel Islands. For international postage we use Royal Mail International tracked for packages under 2KG and a courier service for any packages over 2KG.
All parcels with be sent by Royal Mail International Signed For/Airmail. To see a postage estimate, please add your items to the shopping cart and select the desired country.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. We will only charge you for delivery once per order.
We despatch parcels using Royal Mail 48 hour and 24 hour service. For heavier packages and international services we will use courier services. We will notify you by email when your order is despatched and provide you with a tracking number.
Please use a delivery address where someone will be available to sign for your delivery. If your parcel requires a signature and there is no-one available to sign for your parcel at your address a card will be left by the delivery company. You may need to call to arrange a new delivery date or alternatively collect the parcel from your local depot.
Terms & Conditions
- We endeavour to provide tracking on all our tracked parcels and express services or the buyer can get in contact with us for any postal enquiries. Buyers are encouraged to follow the progress on their delivery by tracking it or contacting us in case of any queries about the delivery.
- Parcels that are not called for are returned to sender. Parcels with incorrect or missing/not full address can be returned to sender. If not called for and there is something wrong with the address then the buyer would incur a new postage fee in order to get this re-delivered. If a parcel is returned to sender we must await the item to be returned back to us.
- Our international deliveries within Europe & EU aim to deliver within 5 to 8 working days but can take up to about 10 working days depending on peak times with post and customs in the country of delivery. Buyers in Europe should get in contact within 2 weeks of dispatch if order is not received. Parcel orders can be returned to sender if an attempted delivery has been made and the parcel package is not called for.
- Our international deliveries for the Rest of the World aim to deliver within 7 to 12 working days but can take up to about 15 working days depending on peak times with post and customs in the country of delivery. Buyers in rest of the world should get in contact within 3 weeks of dispatch if order is not received. Parcel packages can be returned to sender if an attempted delivery has been made and item is not called for.
-All personalised items are non-refundable